Booking terms

1. Operator and service

Pinbo is operated by V.M. Service S.r.l., registered office at Via San Rocco 11/A, 40122 Bologna, VAT/tax code 03369591205, REA BO-513940, certified email vmservicesrl@legalmail.it. The website allows customers to book and pay for parking at Garage Silvani or Garage San Rocco.

2. Booking process

The customer selects the garage, vehicle, dates and times, enters their details and can correct them before choosing “Book and pay”. That button creates an obligation to pay the displayed price and opens Stripe Checkout. The space is held for 30 minutes. The contract is concluded only when payment succeeds and the confirmation email is issued. If payment is not completed within 30 minutes, the booking lapses without charge. If online payment is temporarily unavailable, a request is not binding until expressly confirmed by the garage.

3. Prices and duration

The total shown in the booking form is the amount charged at checkout and can be calculated before customer details are entered. Consumer prices are in euros and include VAT where due. For city cars and Garage Silvani, the full-day rate applies from the fifth hour until closing. For SUVs and vans at San Rocco it applies from the fourth hour. When arrival and departure are on different dates, overnight parking applies automatically and the total is calculated only as the number of nights multiplied by the applicable overnight rate. Daytime hourly and full-day charges are not added. Arrival and collection must take place during published opening hours.

4. Payments

Payment is made through Stripe Checkout. The available methods depend on country, device, currency and amount. Stripe processes full payment credentials directly.

5. Cancellations and refunds

Cancellation is free when notified to prenotazioni@pinbo.it at least 24 hours before confirmed arrival. An accepted refund is returned to the same payment method without undue delay and within 14 days. Later cancellations, no-shows and early departures are not refundable, except where mandatory law or more favourable confirmed terms apply. If the garage cannot provide the service, the customer may accept an alternative or receive a full refund.

6. ZTL access

For Garage San Rocco, the ZTL permit is included but must be requested in the booking form using the correct licence plate. The customer must follow the confirmed route and report plate changes immediately. Garage Silvani is outside the ZTL on the indicated normal access route.

7. Access, opening hours and keys

Customers must follow the confirmed times and staff instructions. At Garage San Rocco keys must be left with staff for parking organisation and fire safety; vehicles may be moved only within the managed premises. Keys are not normally required at Garage Silvani unless a different instruction is expressly communicated and accepted.

8. Customer duties

• provide correct contact, licence plate and vehicle information;
• bring a roadworthy vehicle compatible with the garage spaces;
• follow signs and staff instructions;
• do not leave dangerous, illegal or undeclared valuable items in the vehicle;
• notify the garage of delays or changes.

9. Liability

Vehicle custody and operator liability are governed by applicable law and the confirmed service. Visible damage should be reported before leaving the garage when reasonably detectable. Mandatory consumer rights are not limited.

10. Complaints, law and governing text

Complaints may be sent to info@pinbo.it. Italian law applies and consumers retain the court protections required by mandatory law. ADR bodies may be used where applicable. This translation is provided for convenience; in case of conflict, the Italian version prevails.